Terms and Conditions

1. General Terms and Conditions

1.1 Please read these terms and Conditions (the “Terms and Conditions”) carefully before using https://rivermistresorts.com website (the “Website”) owned and operated by Rivermist Resorts & Hospitality Private Limited (“Rivermist”), a company duly incorporated and existing under the provisions of the Companies Act, 2013 (CIN:U55101KA2018PTC118153) with its registered address at 290 Rainbow Residency Carmelaram, Off Sarjapur Road, Bengaluru, Karnataka – 560035 (“Us”, “We, “Our”).

1.2 By using this Website, you certify that you have read and reviewed these Terms and Conditions and that you agree to comply with its terms. If you do not want to be bound by the terms stipulated hereunder, you are advised to leave the Website accordingly. Rivermist only grants use and access to this Website, and its services to those who have accepted its terms.

1.3 Before you continue using Our Website, We advise you to read our privacy policy [Link: https://rivermistresorts.com/privacy-policy/ ] regarding our user data collection. It will help you better understand our policies.

1.4 You must be at least eighteen (18) years of age to use this Website; By using the Website, you warrant that you are at least eighteen (18) years of age and you may legally adhere to these Terms and Conditions. Rivermist assumes no responsibility for liabilities related to age misrepresentation.

1.5 As a user of this Website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information.

1.6 You agree to indemnify Rivermist and its affiliates and hold Rivermist harmless against any claims and demands that may arise from your use or misuse of our services.

1.7 Rivermist is not liable for any damages that may occur to you as a result of your misuse of the Website or the services.

1.8 Rivermist reserves the right to edit, modify and change these Terms and Conditions at any time. If a revision is put in effect, a notice to this effect shall be made available on the Website.

2. Property

2.1 Rivermist owns and maintains the property Rivermist Resorts, located at RiverMist Resort Road, Madugundi, Sunkasale, PO, Mudigere, Karnataka 577121 (“Resort”).

2.2 Any and all communication and/or queries regarding (i) the use of this Website,  (ii) the Terms and Conditions herein, should be sent to the above addresses. All information and/or queries relating to Rivermist and Rivermist Resort including online reservations should be sent to  reservations@rivermistresorts.com by email. Rivermist can be contacted at + 91 8762797979 or + 91 9482979797 through phone.

3. Use of Website

3.1 All content and information on the Website are for personal, non-commercial use, and such information maybe be downloaded or dissipated by you for the purpose of getting information about Rivermist and its properties.

3.2 The Website is a tool to facilitate easy availability of such information as well as the facility with the intent to interact with Rivermist and avail services offered by them.

3.3 The use of information made available on the Website cannot be construed as a transfer of title and is merely a license for personal, non-commercial use. You undertake to not use any such information which is made available on the Website for any commercial purpose or public display, performance, sale, or rental. All intellectual property of Rivermist accessible through the Website is solely and exclusively owned by Rivermist and You may, neither directly nor indirectly, use or transmit the same without prior written authorization from an authorized representative of Rivermist.

4. Nature of Information

4.1 All information provided on the Website is provided on an “as is” basis, without any warranty, representation, or condition of any kind. While all endeavor is made to keep the information on the Website up to date, Rivermist is not responsible for any outdated information and cannot be bound on the basis of the same. Any and all information available on the Website is merely in the nature of general information and is not to be treated as specific advice.

4.2 It is the responsibility of the user of the Website to ensure that access and use of the Website are not prohibited or illegal under any laws governing the user. 

4.3 We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is put in effect, a notice to this effect shall be made available on the Website. For online reservations which have been initiated based on information made available to the users prior to any changes being effected, we shall let such users know of the changes via electronic email.

What constitutes a material change will be determined at our sole discretion.

5. Disclaimer of Liability and Warranty

5.1 Rivermist does not warrant that the information accessed through the Website is reliable, complete, and updated or that the access to said information will be uninterrupted or timely.

5.2 All users are requested to check availability and confirm with Rivermist the authenticity of any information, including the availability and pricing of Rivermist’s services. Rivermist cannot be held liable for any loss resulting from any reliance placed by any person on material accessed through the Website.

5.3 Rivermist reserves the right to add, update, modify, or remove any information on the Website including these Terms and Conditions of Use. No such addition, updating, modification, or removal will make Rivermist liable for any action taken or loss suffered by any person relying on such information or the Website.

5.4 These Terms and Conditions do not purport to exclude liability arising by any applicable law if, and to the extent, such liability cannot be lawfully excluded, however, to the extent permitted by law, all warranties, terms, or conditions which would otherwise be implied into these Terms and Conditions are hereby excluded.

5.5 The user of the Website is responsible for taking all precautions while accessing the Website such that their devices are not compromised due to the risk of any virus, malice, or any form of interference or damage to the user’s computer system. It is incumbent upon the user to use up-to-date technology to utilize the full functionality of the Website.

5.6 The user of the data is also bound to share and submit any information or other data through the Website which is complete, accurate, and free from any viruses, malware, or any form of interference or damage to the Website or any of Rivermist’s resources, including computer systems, computer networks, and any data or information stored or provided by Rivermist.

6. Reservations and Refund Policy

6.1 The reservations feature of the Site is provided solely to assist customers in determining the availability of travel-related services and products and to make legitimate reservations for no other purpose. You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal agreement constituted by your acceptance of these Conditions, and to use the Site in accordance with such Conditions. You agree to be financially responsible for your use of the Site including without limitation for all reservations made by you or on your account for you, whether authorized by you or not. For any reservations or other services for which fees may be charged you agree to abide by the terms or conditions of supply including without limitation payment of all money due under such terms or conditions.

6.2 The Site contains details of hotel charges and room rates (including any available SPECIAL PROMOTIONS) for hotels and resorts owned & managed by Rivermist. Hotel reservation terms and conditions of booking are set out on the Site and payment will be in accordance with the procedure set out in such terms and conditions. No contract will subsist between you and Rivermist Resort or any of its affiliates in respect of any services or products offered through the Site unless and until Rivermist Resort accepts your order by e-mail or automated confirmation through the Site confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking. Any other relevant terms and conditions relating to particular services or products are set out on the Site. You undertake that all details you provide in connection with any services or products which may be offered by Rivermist Resort on the Site (including hotel room reservations) will be correct and, where applicable, the credit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. Rivermist Resort reserves the right to obtain validation of your credit card details before providing you with any services or products.

6.3 Cottages/rooms in the same category will be allotted based on a First come First serve basis. Any special request on room allotment has to be agreed upon and confirmed by RiverMist Resort and will be done based on the availability.

6.4 For additional information on reservations and cancellations, please refer to the Reservations and Cancellation Policy available at [Link: https://rivermistresorts.com/reservation-and-cancellation-policy/ ]

7. Security of Availability of Data

7.1 Rivermist does not warrant and cannot ensure the security or confidentiality of any information until it is received and stored by Rivermist. The risk of transmission of data over the internet is upon the sender of such information and the sender is responsible for ensuring that their mode of transmitting is free from viruses, malware, or any form of interference or damage.

8. Intellectual Property

All material on this site including the name and logo of RIVERMIST, images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on the Web site owned, operated, licensed, or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

9. Content and Website Linked to the Website

9.1 Any external links including those to social media websites are provided for the users’ convenience and are not endorsed, sponsored, or recommended by Rivermist. Rivermist does not necessarily exercise any control over the content and practices of external websites and cannot be made liable for any loss or injury arising from the use of the same.

10. Jurisdiction

10.1 Rivermist does not accept any liability for failure to comply with these Terms and Conditions where such failure is due to circumstances beyond its reasonable control. If any of these Terms and Conditions are held to be invalid, unenforceable, or illegal for any reason, the same will be severed and the remaining Terms and Conditions will continue to be valid and enforceable.

10.2 These Conditions are governed by the laws in force in India and you agree to submit to the exclusive jurisdiction of the courts in Mudigere, Chikkamagaluru, Karnataka.

11. Grievance Officer

In case of any dispute or grievance, kindly contact the following:

Name: Srijith M

Address: RiverMist Resorts, Sunkasale Post, Balur Hobli Mudigere Taluk

Email: srijith@rivermistresorts.com

Phone: 8762797979

Your grievance shall be acknowledged within forty-eight hours and redressed within one month from the date of receipt of the grievance.